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Guides and Policies
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Commonly asked questions
You can reset your PIN at any time using the Budget Energy App or by visiting https://portal.budgetenergy.co.uk/.
Follow the steps below to regain access:
- Visit the Login Page. On the screen, select "No Account/Forgotten PIN?". This will take you to the PIN reset page.
- Enter the email address registered on your Budget Energy account, then select "Reset PIN/Submit". We will send you an email with a link to reset your PIN.
- Check your email. Open the email from Budget Energy and click "Update My PIN".
- Create your new PIN and select "Submit"
- You will see a confirmation message indicating that your PIN has been successfully updated.
If you experience any issues resetting your PIN, please get in touch with our Customer Care team, who will be happy to help you.
Where this Agreement is terminated by you, you agree to provide us with a meter read for the supply point at the Relevant Address for the date of termination. If you do not fulfil your obligation under this clause, it is accepted that we will estimate the final meter read for the supply point at the relevant address and provide a final bill reflecting the estimate.