Privacy Centre

Welcome to Budget Energy’s Privacy Centre

Here you can find information about how we handle the personal information that you give us when you use our websites and services. This portal and the full privacy statement apply to those web sites and services

Budget Energy take the privacy of our customers, very seriously, we are committed to keeping your personal information secure.

Customer Privacy Notice – When you choose Budget Energy, you trust us with your information – and that’s a responsibility we take very seriously. Our privacy policy spells out exactly what data we collect and how we use it

Appropriate Policy Document (“APD”) – Sometimes, we may ask you for health-related information we only do this in circumstances where it is necessary. We use the information we collect about our customers (or a member of their household’s) requirements to ensure your welfare. You can read more about why we collect Special Category data in our Appropriate Policy Document (“APD”).

Privacy FAQs

Your Rights as a Data Subject
  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

You can find out more about you rights by visiting

Privacy Preferences:

If you have any queries about data privacy or would like to update your privacy preferences, please get in touch. You can email our dedicated privacy team at

Budget Energy Complaints

Unhappy with our service?

We aim to provide you with value for money and the highest standard of customer service. However, if you are unhappy with any aspect of our service please let us know. Call our customer helpline at 0800 012 1177, Email or write to Budget Energy Head Office, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Londonderry BT48 0LY.

Independent Help and Advice

If we are unable to resolve your complaint, the Consumer Council, an independent body, may be able to help, call them at 0800 121 6022, Email or write to The Consumer Council , Floor 3, Seatem House, 23-32 Alfred Street, Belfast, BT2 8EN.

Consumers have the right to change supplier at a time pursuant to Budget Energy’s T&Cs.

Budget Energy’s Code of Practice on Complaints Handling can also be found on the Code of Practice page of this website.