Privacy Centre

Privacy Policy:

At Budget Energy, we are working hard to ensure our customers receive the best possible customer experience and looking after the personal data you share with us is a hugely important part.

At Budget Energy, we’re committed to respecting your rights regarding the use and security of your personal data. We want you to be confident that your personal data is safe and secure with us, and to understand how we use it to offer you a better and more personalised customer experience. That’s why we’ve created this privacy centre to help you understand how we collect, use and protect your personal data.

We take the responsibility that comes with being entrusted with your personal data very seriously, and we’re committed to respecting your rights regarding the use and security of your personal data. For this reason, we want to provide you with clear and transparent information about how we collect, use and protect your personal data, the circumstances where we may share your personal data and your rights in relation to your personal data.

We take the responsibility of protecting your personal data very seriously, which is why we make every effort to keep your personal data safe and secure.  We will only send relevant offers and news about our products and services to you, for example by email, but only if you have agreed to receive them. It’s easy to change your mind, though. If you want to stop (or start) receiving them you can let us know in one of two ways:

Our privacy centre is designed to assist customers in explaining what personal data we collect, how and why we collect it through our privacy policy. We also explain when and why we’ll share personal data, how we use cookies and similar technologies through our cookie policy and the rights and choices you have when it comes to your personal data.

Privacy Policy as of 25th May 2018

Privacy FAQs

Subject Access Request (SAR)

Budget Energy Complaints

Unhappy with our service?

We aim to provide you with value for money and the highest standard of customer service. However, if you are unhappy with any aspect of our service please let us know. Call our customer helpline at 0800 012 1177, Email info@budgetenergy.co.uk or write to Budget Energy Head Office, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Londonderry BT48 0LY.

Independent Help and Advice

If we are unable to resolve your complaint, the Consumer Council, an independent body, may be able to help, call them at 0800 121 6022, Email contact@consumercouncil.org.uk or write to The Consumer Council , Floor 3, Seatem House, 23-32 Alfred Street, Belfast, BT2 8EN.

Consumers have the right to change supplier at a time pursuant to Budget Energy’s T&Cs.

Budget Energy’s Code of Practice on Complaints Handling can also be found on the Code of Practice page of this website.