Privacy Centre

Privacy Policy:

At Budget Energy, we are working hard to ensure our customers receive the best possible customer experience and looking after the personal data you share with us is a hugely important part.

At Budget Energy, we’re committed to respecting your rights regarding the use and security of your personal data. We want you to be confident that your personal data is safe and secure with us, and to understand how we use it to offer you a better and more personalised customer experience. That’s why we’ve created this privacy centre to help you understand how we collect, use and protect your personal data.

We take the responsibility that comes with being entrusted with your personal data very seriously, and we’re committed to respecting your rights regarding the use and security of your personal data. For this reason, we want to provide you with clear and transparent information about how we collect, use and protect your personal data, the circumstances where we may share your personal data and your rights in relation to your personal data.

We take the responsibility of protecting your personal data very seriously, which is why we make every effort to keep your personal data safe and secure.  We will only send relevant offers and news about our products and services to you, for example by email, but only if you have agreed to receive them. It’s easy to change your mind, though. If you want to stop (or start) receiving them you can let us know in one of two ways:

Our privacy centre is designed to assist customers in explaining what personal data we collect, how and why we collect it through our privacy policy. We also explain when and why we’ll share personal data, how we use cookies and similar technologies through our cookie policy and the rights and choices you have when it comes to your personal data.

Privacy Policy as of 25th May 2018

Privacy FAQs

Subject Access Request (SAR)

Budget Energy Complaints

Unhappy with our service?

We aim to provide you with value for money and the highest standard of customer service. However, if you are unhappy with any aspect of our service please let us know. Call our customer helpline at 0800 012 1177, Email or write to Budget Energy Head Office, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Londonderry BT48 0LY.

Independent Help and Advice

If we are unable to resolve your complaint, the Consumer Council, an independent body, may be able to help, call them at 0800 121 6022, Email or write to The Consumer Council , Floor 3, Seatem House, 23-32 Alfred Street, Belfast, BT2 8EN.

Consumers have the right to change supplier at a time pursuant to Budget Energy’s T&Cs.

Budget Energy’s Code of Practice on Complaints Handling can also be found on the Code of Practice page of this website.


What are cookies?

A cookie is a small text file which is stored on your computer when you visit a website. They contain small amounts of data which can be used by the website to improve your experience and make the service more useful to you.

First Party Cookies
These are set by the website you are currently visiting, and only the website you’re visiting can do this. Commonly, first party cookies are used to store information about your preferences or whether or not you’ve logged into a site.

Third Party Cookies
Many websites use content and services from third party websites, e.g. Twitter, to enhance the user experience. Generally these services will store their own cookies on your computer when you’re viewing this content.

We have no control over the cookies that third party services set.

Advertising Cookies
Some websites use advertising networks to show you adverts which are more relevant to you. Often these networks can use these cookies to track you across multiple sites.

We don’t currently use advertising cookies on our website.

Session Cookies
A session cookie is stored while you’re using your browser. They get deleted when you’ve finished browsing and close your browser (e.g. Internet Explorer, Chrome, Safari, or Firefox).

Persistent Cookies
Persistent cookies are stored on your device and don’t get deleted when you close your browser. We use these when we need to know who you are for more than one session – for example, to check if you are logged in from a previous time you visited.

How we use cookies

We use different types of cookies for different things, such as:

  • Analysing how you use our website
  • Giving you a better, more personalised experience
  • Recognising when you’ve signed in

Strictly Necessary Cookies
These cookies let you use all of the different parts of our website. Without then, services that you might require cannot be provided.

Some examples of how we use these cookies are:

  • Signing In to the Budget Energy Portal

Functional Cookies
These help us personalise the experience of our sites directly to you. Some examples of uses for functional cookies are:

  • Remembering if you visited the website before so that messages for new visitors are not displayed to you

Performance Cookies
These help us understand how you’re using our websites so that we can improve the experience for you. We sometimes get other companies to analyse how people are using our website. These companies might set their own performance cookies. You can find out how to opt out of these cookies here.

Some examples of how we use these cookies are:

  • To collect information about which web pages visitors go to most often so we can improve the online experience
  • Error management to make sure that the website is working properly
  • Testing designs to help improve the look and feel of the website.

Google Analytics
Our website uses Google Analytics to analyse user behaviour and improve our services. Google Analytics sets a cookie in order to track that behaviour and allows us to analyse that data and generate reports.

For more information on how to disable Google Analytics Cookies, visit

What happens if I disable cookies?

If you disable or delete cookies in your browser, our website might not behave quite as you’d expect. This is because our site relies on cookies to provide services to you, like allowing you to log in to the account portal.

Where can I find more information?

You can learn more about cookies and the following third-party websites: