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Budget Energy Complaints

Unhappy with our service?

We aim to provide you with value for money and the highest standard of customer service. However, if you are unhappy with any aspect of our service please let us know. Call our customer helpline at 0800 012 1177, Email info@budgetenergy.co.uk or write to Budget Energy Head Office, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Londonderry BT48 0LY.

Independent Help and Advice

If we are unable to resolve your complaint, the Consumer Council, an independent body, may be able to help, call them at 0800 121 6022, Email contact@consumercouncil.org.uk or write to The Consumer Council , Floor 3, Seatem House, 23-32 Alfred Street, Belfast, BT2 8EN.

Consumers have the right to change supplier at a time pursuant to Budget Energy’s Ts & Cs.

Budget Energy’s Code of Practice on Complaints Handling can also be found on the Code of Practice page¬†of this website.