HOW DO I CONTACT BUDGET ENERGY?
Customer Service is something we pride ourselves on Budget Energy so never want to hear that our customers are unhappy. If you have a complaint the quickest way to resolve this is to call us FREEPHONE on 0800 012 1177* or alternatively you can email us at firstname.lastname@example.org.
* We are open Monday to Friday from 8am – 8pm and from 9am – 4pm on a Saturday. If you have a query outside of these hours, you can leave a voicemail and we will call you back the next working day. These calls will be free however you may be charged if you use a mobile phone.
If you would prefer to put something in writing our postal address is:
Budget Energy Ltd, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, L’Derry, BT48 0LY.
SWITCHING TO BUDGET ENERGY
Switch online here or call us on 0800 012 1177 and we’ll take care of the rest! We’ll notify your current provider and complete your registration process – this can take a few weeks as there is a compulsory 10 day cooling off period for all domestic customers.
PAYMENTS AND BILLING
Your bill is calculated by the number of units of electricity used by the unit price – If we are able to access your meter or if you supply a meter reading your bill be based on actual usage. If we cannot get access to your meter reading we will make an estimate of your consumption based on historical information on your account.
Bills are issued every 13 weeks (three months), if you pay by direct debit these details will be included within the bill. Sometimes you will receive an amended bill or statement if we receive an up to date meter reading after issuing a bill based on estimated consumption.
Customers who pay by Direct Debit are reviewed in the first 6 months and then annually. This enables us to ensure that you are only paying for what you are actually using; a review may result in monthly direct debit being increased or decreased accordingly – this will eliminate any credit or debit on the account. If your account is in arrears you have the option to pay the difference in a lump sum.
If you have any queries regarding your bill, account on the tariff you are on call us on FREEPHONE 0800 012 1177 and our customer service team will be able to help you.
*Tariff Details – these can be found on your quarterly bill or annual statement