Covid-19

BUDGET ENERGY: COVID-19 RESPONSE FUND

About this fund

Budget Energy is a local, family owned business and because of this we have a great connection with our customers and communities throughout Northern Ireland.

With restrictions in place to reduce the spread of COVID-19, we know that a lot of our customers will be spending the majority of their time at home. In normal circumstances, it’s around this time each year energy usage tends to decrease. However, this year, a year like no other – the industry expects to see an increase in home energy usage and expense. We appreciate rising energy bills will be an additional concern for families, at a time when households will already face many challenges in a bid to combat COVID-19

We are committed to supporting customers during these unprecedented times, we want our people to focus on keeping safe, remaining positive and sticking together instead of worrying about their next energy costs.

Budget Energy want to help and make these times more bearable for our customers, our communities and where we call home, Northern Ireland.

We have made the decision to launch the Budget Energy Covid-19 Response Fund.

This is a dedicated £50,000 fund, put aside to help any customers that may find themselves struggling during these times. The funding will provide a one-time payment of £50 and will take the form of either a £50 credit to bill-pay customers or a £50 top up credit for keypad customers

 

Eligibility…

This fund is aimed at Budget Energy customers who have found themselves in financial difficulty as a result of the current crisis.  So, it’s focused on customers who may have lost their job, self-employed individuals who are unable to work, or even those who are required to self-isolate based on medical advice, for example.

We have built a dedicated team of individuals to facilitate the speedy processing of applications and to ensure funding reaches our customers as quickly as possible.

Each application will be assessed individually and on a first-come basis.

 

What we ask of our Customers…

Through this fund we will be able to help approximately 1,000 households. As such, we want to focus the fund on supporting those who will genuinely struggle to pay their bills or find it difficult to top up their meter.

We would like to politely ask, that before you apply you assess the genuine need for a one-off payment. If you feel you can manage please don’t take the place of someone who really needs a pull-out.

We trust as a Budget Energy customer you will do the right thing.

If you are a customer that needs support, please do get in touch – this one’s on us.

 

Application Process…

You can apply by selecting the ‘Apply Now’ button and completing the online application form. When you are finished select ‘Submit’

Please note, Budget Energy’s COVID-19 Response Fund is open to online applicants only. However, you can apply on behalf of someone else who may be unable to access web services. There is a section within the form titled ‘Application Representation’ where you can note that an application is being made on behalf of a customer.

Our COVID-19 response team will determine your eligibility based on the information you provide and will be in touch to confirm the outcome of your application.

We aim to have applications assessed within 7 working days of submission.

Please bear with us while your application is processed. We ask that applicants refrain from contacting our call centre in relation the response fund and look out from an email from our team

If you require detail on any of our other services, outside the COVID-19 Response Fund you can contact Budget Energy on 0800 012 1177 or email us on talktous@budgetenergy.co.uk.

 

Thank You

Budget Energy wish you and your family continued health throughout these worrying times.

We’ll get through this together and we can’t wait to light up Northern Ireland when we do.

Stay Safe,

All Our Love,
Budget Energy

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