Covid-19

The impact of Covid-19 has been huge on families and local communities across Northern Ireland. We understand the anxiety and challenges the virus has presented to all our customers, including their health and financial wellbeing.
We continue to support the measures aimed at limiting the spread of the virus and all our business operations are guided by the latest advice issued from the Northern Ireland Executive and Public Health Agency.
Budget Energy takes the issue of serving our customers and protecting our staff very seriously, during what are uncertain times. We have adapted our working practices to ensure the energy services we provided to you have continued unaffected and customers have been able to access information and support from our teams.

Budget Energy are here to help

We know our customers may be anxious about their energy supply and payment options. That is why we have pulled together some information regarding your Prepayment tariff, as well as the additional services and support we provide for all our customers.
This includes information relating to your pre-pay meter, topping up and ongoing commitments to customers through our various Codes of Practice. Contact information is also provided for a range of advice organisations that can help in relation to Covid-19 and issues in relation to debt, wellbeing and energy efficiency.

Topping up your Prepayment meter
As a Keypad customer there are a range of convenient ways to purchase credit (top ups) for your electricity meter:
• Top Up via the Budget Energy App*
• Top up via the Budget Energy Website www.budgetenergy.co.uk
• Top-Up by calling our automated service on 0800 012 1177 and select option one
• Via Paypoint or Payzone at a local shop

*To set up an online account simply download the Budget Energy App from the Apple store or Google play store. Customer who download our Budget Energy App can also make use of our ‘Loan me a Fiver’ option.
If possible, consider topping your meter with extra credit in case you are required to self-isolate. It is also a good idea to make a list of neighbours, friends or family who may be able to assist you in topping up.

Difficulty topping up your Prepayment meter We understand this is a worrying time, but we are here to help. If you are having difficulties purchasing credit or topping up, please contact us for further help and guidance. Our trained staff are on hand to support all customers and will consider your individual circumstances to help manage your energy needs. If your circumstances have changed and your prepayment meter is no longer suitable for your needs, please get in touch to get information about the option to change to a credit (bill pay) meter. As the Covid-19 crisis continues please be reassured that Budget Energy will continue to serve all our customers. Our Customer Service teams are fully operational and here to deal with any queries or issues you may have on 0800 012 1177 or email us at talktous@budgetenergy.co.uk. We encourage you to get in touch with our teams to discuss any issues with your account, payment difficulties or additional support needs you may have. We will continue to update our website as the situation develops. Please see our Covid 19 page https://budgetenergy.co.uk/covid-19/ for further detailed information and a copy of this letter. Thank you for your patience and support during what is a challenging period for everyone. We want to reassure you that we’re doing everything possible to support our customers at this challenging time. #StaySafe