Code of Practice on Complaint Handling
Code of Practice on Efficient use of Electricity
Code of Practice on Payment of Bills
Code of Practice on Services for Prepayment Meter Customers
Northern Ireland Electricity Networks Critical Care Register
Useful Information:
Disability Action Portside Business Park 189 Airport Road Belfast BT3 9EDTelephone: 028 9029 7880 Email: HQ@disabilityaction.org www.disabilityaction.org |
The Consumer Council for NI Floor 3, Seatem House 28-32 Alfred Street Belfast BT2 8EN Telephone/Textphone: 028 9025 1600 Complaints Telephone: 0800 121 6022 Email: info@consumercouncil.org.uk / contact@consumercouncil.org.uk www.consumercouncil.org.uk/contact-us/ |
Disability Action works to ensure that people with disabilities attain their full rights as citizens by supporting inclusion, and changing attitudes in partnership with disabled people. | The Consumer Council is an independent consumer organisation working to bring about change to benefit Northern Ireland consumers. Their aim is to give energy, water transport, postal service and food consumers a voice. |
St Vincent de Paul 196-200 Antrim Road Belfast BT15 2AJ Telephone: 028 9035 15 61 Email: info@svpni.co.uk |
Utility Regulator Queens House 14 Queen Street Belfast BT1 6EDTelephone: 028 9031 1575 Email: info@uregni.ni.uk www.@uregni.gov.uk |
The society of St Vincent de Paul is a voluntary charitable organisation in Northern Ireland. It focuses on a practical approach to dealing with poverty and offers direct assistance to those in need. | The Utility Regulator is responsible for regulating the electricity, gas, water and sewerage industries in Northern Ireland, promoting the short and long-term interests of consumers. |
Advice NI 1 Rushfield Avenue Belfast BT7 3FP Telephone: 028 9064 5915 Email: info@adviceni.net www.adviceni.net |
Age NI 3 Lower Crescent Belfast BT7 1NR Telephone: 028 9024 5729 Email: info@ageni.org www.ageni.org |
Advice NI, a registered charity founded in 1995, exists to provide leadership and services to 62 member organisations and to ensure accessible advice services across Northern Ireland. Advice NI provide independent help and advice to individuals who may find themselves in difficult situations |
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Action on Hearing Loss Harvester House 4-8 Adelaide Street Belfast BT2 8GATelephone: 028 9023 9619 Email: information.nireland@hearingloss.org.uk www.actionhearingloss.org.uk |
Bryson Energy Unit 1 River Edge 13-15 Ravenhill Road Belfast BT6 8DNTelephone: 0800 1422 865 Email: advice@brysonenergy.org www.brysonenergy.org |
Action on Hearing Loss is a charity that provides day to day care for people who are deaf and have additional needs. They also offer practical advice to help people protect their hearing. | Bryson Energy is a charitable group that plays a central role in changing attitude and behaviours. It aims to offer free advice on energy efficiency and renewable energy. |
StepChange Debt Charity Wade House Merrion Centre Leeds LS2 8NG Telephone: 0800 138 1111 www.stepchange.org |
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StepChange – A well experienced UK-based debt charity, StepChange provide expert debt advice and a wide range of practical debt solutions. |