Codes of Practice

Code of Practice on Complaint Handling

Code of Practice on Efficient use of Electricity

Code of Practice on Payment of Bills

Code of Practice on Services for Prepayment Meter Customers

Codes of Practice on Provision of Services for Persons who are of pensionable age or disabled or chronically sick

Northern Ireland Electricity Networks Critical Care Register

Useful Information:

Disability Action
Portside Business Park
189 Airport Road
BT3 9EDTelephone: 028 9029 7880
The Consumer Council for NI
Floor 3, Seatem House
28-32 Alfred Street
Telephone/Textphone: 028 9025 1600
Complaints Telephone: 0800 121 6022
Email: /
Disability Action works to ensure that people with disabilities attain their full rights as citizens by supporting inclusion, and changing attitudes in partnership with disabled people. The Consumer Council is an independent consumer organisation working to bring about change to benefit Northern Ireland consumers. Their aim is to give energy, water transport, postal service and food consumers a voice.
St Vincent de Paul
196-200 Antrim Road
BT15 2AJ
Telephone: 028 9035 15 61
Utility Regulator
Queens House
14 Queen Street
BT1 6EDTelephone: 028 9031 1575
The society of St Vincent de Paul is a voluntary charitable organisation in Northern Ireland. It focuses on a practical approach to dealing with poverty and offers direct assistance to those in need. The Utility Regulator is responsible for regulating the electricity, gas, water and sewerage industries in Northern Ireland, promoting the short and long-term interests of consumers.
Advice NI
1 Rushfield Avenue
Telephone: 028 9064 5915
Age NI
3 Lower Crescent
Telephone: 028 9024 5729
Advice NI is a free advice and information service. It aims to provide leadership and services to everyone and ensure accessible advice services across Northern Ireland. Age NI is a leading charity for older people in Northern Ireland. They deliver car services, provide advice and advocacy, and fundraise to improve the quality of later life for everyone.
Action on Hearing Loss
Harvester House
4-8 Adelaide Street
BT2 8GATelephone: 028 9023 9619
Bryson Energy
Unit 1 River Edge
13-15 Ravenhill Road
BT6 8DNTelephone: 0800 1422 865
Action on Hearing Loss is a charity that provides day to day care for people who are deaf and have additional needs. They also offer practical advice to help people protect their hearing. Bryson Energy is a charitable group that plays a central role in changing attitude and behaviours. It aims to offer free advice on energy efficiency and renewable energy.